Frequently Asked Questions about Directline Structures and Design and Build

Q. This is my first building project, what can I expect?

A. At Directline Structures, we take pride in our straight forward and honest approach to construction. We provide a complete service from initial consultation to handing over the keys, you won’t need anyone else..

Q. How do I know I’m getting best value?

A. Simply, about half of our work comes from repeat clients and recommendations. Have a look at our testimonials and our completed projects.

Q. Do I need an Architect?

A. No. With an Architect as a key part of our team, we will do all the architectural work from the very beginning. When you come to us, all you need is an idea of the building you want. However, if you have already consulted an Architect, we can work with your existing designs or planning permission to get your project up and running.

 Q. Why should I use a Design and Build company rather than an Architect?

A. This is a very big question and the simple answer is that we can offer you better value for money and a single point of contact and liability. Our seamless team, with an Architect and Engineer working closely together, means that we can get your project up and running much quicker than traditional procurement, saving you time and money. It also means that our price really is a fixed price with no hidden costs or fees. We are the sole point of liability for our buildings and we take this very seriously.

Q. Do you prepare the planning application?

A. Yes. We prepare an outline design scheme with you and then work with the Planning Authorities to submit a planning application on your behalf, as your “agent”. Although we cannot guarantee the application is successful, we have a very good track record of working with the planners to get even the most difficult applications through planning.

Q. I’ve been given a quote that is way over my budget, can you help?

A. Yes. We design to maximise efficiency and get the best value possible for you. Because we are a Design and Build company we can offer you a fixed price, giving you the peace of mind that there will be no hidden costs and fees at the end of the project. We have had many clients come to us thinking that their project would never go ahead, but our expertise has allowed us to bring them the building they want at the price they can afford.

Q. How can I know that my building will stand up and won’t leak?

A. Duncan Murray is a chartered Civil Engineer with over 25 years’ experience in the construction industry. Unlike Architects, we see the project from the design phases through the construction phases. This means the project is not passed between parties, when there may be a mis-communication or misunderstanding, and minimises the risk to you. In addition, we are dedicated to ensuring the ongoing performance of our buildings and will come back out to do any snagging work necessary.

 Q. Do you only build in Steel?

A. No, we will build in whichever medium is most suitable for your project. We specialise in steel and often clients do not realise that it may be the best way to get the most out of their building, but we have the expertise to use timber framed or traditional construction methods as well.

 Q. Can you build my house?

A. We assess every project on its merits and are always happy to talk through your requirements with you. We do not undertake many small scale domestic projects but there are exceptions. Please contact us to discuss your individual requirements.

 Q. Do you only work in Kent?

A. No. We are based in Kent but have undertaken jobs around the country and even some abroad.